Privacy Policy - AC Titan Heating & Air Conditioning
Effective Date: 05/01/2025
At AC Titan Heating & Air Conditioning ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with us—whether online, over the phone, in person, or through our HVAC services in the Dallas–Fort Worth (DFW), Texas area. By using our services, you agree to the practices described below.
We may collect the following types of personal information:
Personal Information: Name, address, phone number, email address, and other contact details.
Service Information: Information about your HVAC system (e.g., system type, installation date, maintenance history, and service preferences).
Payment Information: Billing and payment data processed securely via third-party payment processors.
Marketing Preferences: Details from newsletter sign-ups, service inquiries, special offers, and customer feedback.
We use the information collected to:
Provide Services: Schedule, perform, and manage HVAC installations, repairs, tune-ups, and maintenance.
Customer Support: Respond to service requests, inquiries, and troubleshoot issues.
Marketing Communications: Send promotional materials, seasonal offers, service reminders, and newsletters (if you opt in).
Service Improvement: Improve our services based on customer feedback and usage data.
Legal Obligations: Comply with relevant laws, regulations, and insurance or warranty claims.
Information is collected through the following:
Direct Interactions: When you request a quote, book a service, or contact us by phone, email, or in person.
Website Forms: When you complete contact forms, request an estimate, or sign up for promotions.
Cookies and Tracking: When you browse our website, we may collect data via cookies and other tracking technologies to enhance your experience.
Third-Party Sources: From social media platforms or online review sites if you interact with us there.
We may use cookies, web beacons, and analytics tools to:
Remember your preferences and service history. Analyze site performance and user behavior. Deliver relevant content and promotions. You can control cookies via your browser settings, though disabling them may affect your experience on our site.
We do not sell or rent your personal information. We may share it with:
Payment Processors: To securely process transactions.
Marketing Partners: To help deliver our communications (they do not retain your data for independent use).
Service Providers: For business operations such as IT hosting, cloud storage, and appointment scheduling tools.
Legal Compliance: When required by law or to protect our company or customers.
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure. We encourage you to contact us immediately if you suspect any unauthorized access.
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or for warranty/service contract obligations.
You have the right to:
Opt Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in emails or contacting us.
Access and Correct: Request to view or update your personal data.
Delete: Request deletion of your data, unless we are legally required to retain it.
Withdraw Consent: If your data is processed based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the information below.
Our website may contain links to third-party sites. This Privacy Policy applies only to data collected by AC Titan Heating & Air Conditioning. We are not responsible for the privacy practices of third parties.
Our services are not directed to children under 18, and we do not knowingly collect data from minors. If we discover that a child’s data has been collected, we will delete it promptly.
We may update this policy as our practices or applicable laws change. The revised policy will be posted on our website with an updated “Effective Date.” We encourage you to review it periodically.
If you have questions or would like to exercise your data rights, please contact us at: