Terms of Service
AC Titan Heating & Air Conditioning
Effective Date: May 1, 2025
Welcome to AC Titan Heating & Air Conditioning ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our heating, ventilation, and air conditioning services ("Services"). By using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
We provide HVAC services to residential and commercial clients throughout the Dallas–Fort Worth, TX area. Our offerings include installation, maintenance, and repair of heating and cooling systems, indoor air quality improvements, and emergency service calls. All services are performed by qualified technicians using high-quality equipment and industry best practices.
Eligibility: You must be at least 18 years old and legally able to enter a binding agreement to use our Services.
Scheduling: Services must be scheduled in advance through our office or website. You are responsible for providing accurate, up-to-date contact and access information.
Access and Cooperation: You agree to provide safe and unobstructed access to service areas, including HVAC units and utility panels. You also agree to inform us of any hazards or special site conditions before service begins.
Customer Property: You are responsible for securing valuables and clearing the service area. We are not liable for unrelated property damage unless directly caused by our negligence. Company Equipment and Materials: Any tools, components, or methods used by us remain the property of AC Titan and may not be copied, tampered with, or redistributed.
All service charges will be communicated before work begins. Payment is due upon completion of service unless otherwise agreed in writing. All payments are non-refundable except where required by law or agreed upon in a service contract.
Appointments may be canceled or rescheduled with at least 48 hours' notice. Failure to do so may result in a cancellation fee. Repeated no-shows may lead to refusal of future service.
We are not responsible for:
Pre-existing damage to HVAC systems or property. Malfunctions caused by external factors such as power surges, weather, or third-party interference. Damage resulting from misuse, neglect, or unauthorized alterations after service.
You agree not to:
Use our services for illegal or unsafe purposes. Tamper with installed systems or misrepresent property conditions. Endanger our technicians or obstruct their ability to perform work safely.
To the fullest extent permitted by law, AC Titan Heating & Air Conditioning shall not be liable for indirect, incidental, or consequential damages, including lost revenue or system downtime. Our total liability is limited to the amount you paid for the service in question within the past 12 months.
You agree to indemnify and hold harmless AC Titan, its employees, and affiliates against any claims or damages arising from your use of our Services, your violation of these Terms, or any harm occurring on your property during our service visit.
We offer a 1-year limited warranty on labor and manufacturer-backed warranties on parts. Warranty coverage does not apply to systems damaged due to misuse, third-party tampering, or failure to follow maintenance recommendations. Routine maintenance is recommended to maintain system efficiency and warranty eligibility.
These Terms are governed by the laws of the State of Texas. Any disputes will be resolved through binding arbitration in Denton County, TX. You waive the right to a jury trial.
We may update these Terms from time to time. Changes will be posted on our website or provided directly. Continued use of our Services after changes implies acceptance.
These Terms constitute the full agreement between you and AC Titan Heating & Air Conditioning. If any provision is found invalid, the remainder will remain in effect.
For questions or service inquiries, please contact us: